In case of requesting Intersecurity-Georgia’s “mystery shopper” service, a client will be able to better understand the internal operations of his own business – what is the extent of honesty among low-level employees. He or she will have the opportunity to get the information on the employee behavior, quality of service, sales processes and business operations. We are looking forward to provide the client with a real picture of the “shopping” experience, that is why we are deploying the right people on the right place in order to timely obtain from the right location the facts directly related to a consumer, business and employee relation. You can believe that Intersecurity-Georgia shall successfully implement a qualified mystery consumer in your organization and carry out objective observation of the above mentioned aspects. We believe that improvement of the operational quality begins with “trust but verify” principle. Our qualified specialists know all the details of KPI in commercial institutions, including, service (how welcoming the staff is towards consumers), merchandizing (whether the staff is correctly informing consumers on the goods related novelties) and safety (loss prevention).
Intersecurity-Georgia is offering to its clients the following mystery shopper services: